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Senior Account Manager

2 meses atrás

São Paulo, São Paulo, Brasil Amazon Tempo inteiro

About the Role:

Amazon is seeking a skilled Liquidations Account Manager to support the operations with ReCommerce organization. Liquidations is a growing business with high potential in Brazil. We are looking for a data-driven individual to expand this business by developing a lead pool of liquidators, negotiating contracts and managing relationships with key liquidators, track performance and disputes, among other responsibilities. The role will provide an opportunity for the candidate to learn Amazon's liquidations business from the ground up.

Key Responsibilities:

  • Manage Liquidators onboarding process, from sourcing and prospecting to onboarding of new partners, targeting diversifications, capacity and recovery rates improvement. Optimize the onboarding process to support high business growth.
  • Negotiating contracts with liquidators across categories with focus on realization rate and throughput
  • Understand the customer needs and identify the correct input metrics that drive growth and improve the end customer experience, in collaboration with Product and Operations teams.
  • Contribute to business strategy development. Have a thorough understanding of the industry, seasonality and business trends/events, and continually monitor the performance of your business partners
  • Identify, optimize, and scale improvements that can benefit a large set of Liquidators. Work closely with Ops and Technology teams to identify and resolve root causes of disputes/process issues and minimize impact on our customers (Liquidators)

Requirements:

  • Bachelor in Economics, Marketing, Advertising, Statistics, Engineering or Business
  • Strong analytical skills with demonstrated ability to manage the business 'by the numbers'
  • Ability to work cross-functionally, partner with multiple teams and lead by influence
  • Strong written and verbal communication and presentation skills
  • Advanced English skills
  • Intermediate knowledge in Excel
  • Experience in Account Management, Category Management, Sales or other relevant experience