Customer Support Engineer

2 semanas atrás


Brasília, Distrito Federal, Brasil Bloom Tempo inteiro

At Bloom, our mission is to enhance the financial well-being of all Americans by equipping them with the knowledge and tools necessary for achieving prosperity.

Our flagship product is an investment application that educates users on wealth-building through engaging financial lessons, a gamified rewards system, and an investment account tailored for long-term financial growth.

Since our inception, we have welcomed over 1 million users and achieved significant annual recurring revenue.


Position Overview:
We are in search of a Support Engineer to become a vital member of our team at Bloom.

In this role, you will be instrumental in ensuring that our users enjoy a seamless and positive experience on our platform.

Your responsibilities will include diagnosing and resolving technical challenges, delivering outstanding customer support, and collaborating with our team to enhance our application.

This position is part-time, with the potential for a transition to full-time employment.

Key Responsibilities:
  • Address user inquiries and technical support requests promptly and professionally.
  • Identify and troubleshoot technical issues reported by users.
  • Work alongside the team to detect and rectify bugs and other technical challenges.
  • Document and monitor support requests and their resolutions using our support tracking system.
Qualifications:
  • Proficiency in React and React Native.
  • Solid understanding of NoSQL and SQL databases, including Firebase and PostgreSQL.
  • Strong analytical and problem-solving abilities with keen attention to detail.
  • Excellent communication skills, both written and verbal.
  • Prior experience in a technical or customer support capacity is preferred.
  • Familiarity with investment concepts and financial markets is advantageous.
What We Provide:
  • Competitive compensation.
  • Flexible part-time working hours.
  • Remote work opportunities.

If you are enthusiastic about delivering exceptional support and possess the necessary technical expertise, we would be eager to connect with you.


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