Customer Support Engineer
2 semanas atrás
At Bloom, our goal is to enhance the financial well-being of individuals across the nation by equipping them with essential knowledge and tools for achieving financial success.
Our flagship product is an innovative investing application that educates users on wealth-building strategies through engaging financial lessons, a gamified rewards system, and an investment account tailored for long-term financial growth.
Since our inception, we have welcomed over 1 million users and achieved significant annual recurring revenue.
Position Overview:
We are in search of a Support Engineer to become a vital member of our team at Bloom. In this role, you will be instrumental in ensuring our users enjoy a seamless and satisfying experience on our platform. Your responsibilities will include diagnosing and resolving technical challenges, delivering outstanding customer service, and collaborating with our team to enhance our application. This position is part-time, with the potential for full-time opportunities.
Key Responsibilities:
- Address user inquiries and technical support requests promptly and professionally
- Identify and troubleshoot technical issues reported by users
- Work alongside the team to detect and rectify bugs and other technical challenges
- Maintain documentation and track support requests and resolutions using our support tracking system
Qualifications:
- Proficient in React and React Native
- Solid understanding of NoSQL and SQL databases, including Firebase and PostgreSQL
- Strong analytical skills and meticulous attention to detail
- Exceptional communication abilities, both written and verbal
- Prior experience in a technical or customer support capacity is advantageous
- Knowledge of investing and financial markets is beneficial
What We Provide:
- Competitive compensation
- Flexible part-time working hours
- Remote work flexibility
If you are dedicated to delivering exceptional support and possess the necessary technical expertise, we encourage you to consider this opportunity.
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