Expert Customer Support Specialist

Há 4 dias

Curitiba, Paraná, Brasil beBeeCustomerSuccess Tempo inteiro

We are seeking a highly skilled Customer Success Advocate to join our team. As a key member of our customer success team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

This is an exciting opportunity for someone who is passionate about providing top-notch customer service and support, while also being proactive and driven to meet sales targets.

Job Description

The primary objective of this role is to provide timely and effective after-sales support to customers via email, chat, and phone. This will involve resolving technical and customer issues in a professional and courteous manner, ensuring that customers receive the highest level of service at all times.

In addition to providing excellent customer service, you will be responsible for proactively communicating with stakeholders to understand and analyze client needs, current client statuses, updates on client issues, and client temperaments.

You will work closely with internal stakeholders and support teams to ensure seamless communication and coordination by reviewing the current health of systems, performance journals, etc.

Your ability to successfully engage in multiple initiatives simultaneously will be essential in this role, as you will be required to align with Product Owners and meet regularly to understand the product roadmap.

As a Customer Success Advocate, you will be responsible for documenting and advising related internal workgroups on operational best practices.

Other key responsibilities will include representing the company in the most positive manner internally and in the communities we serve, reviewing analytics dashboards, content checks, and reporting via CloudWatch.

Required Skills and Qualifications
  • Fluent in neutral English, Spanish & Portuguese (required) - Must be able to read, write, and speak English, Spanish, and Portuguese.
  • 3-5 years of customer service/success experience.
  • An entrepreneurial spirit and a desire to be proactive.
  • Excellent planning, organizational skills, and ability to follow through until tasks are completed.
  • Proven ability to problem-solve and maintain composure in high-pressure situations.
  • Self-motivated, proactive, and able to work independently or as part of a team.
  • Excellent interpersonal skills, including verbal and written communication, teamwork, and customer service skills.
  • Proficient in Microsoft Word, Excel, and PowerPoint.
Benefits
  1. Flexible remote work setup.
  2. Ongoing training and development opportunities.
  3. A dynamic and supportive team environment.
Others

Please note that the successful candidate will be required to pass a background check and provide proof of eligibility to work in their chosen location.

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