Senior Customer Growth Strategist
Há 1 mês
At Infobip, we're passionate about innovation and teamwork. Our mission is to create life-changing interactions between humans and online services. We're shaping global communications of the future through our platform, used by almost 90% of the population. With + offices on six continents, we're the largest network of its kind and the only full-stack cloud communication platform globally.
We're looking for a Senior Customer Growth Executive to join our team. As a key member of our customer success team, you'll be responsible for building and maintaining trusted relationships with top-tier clients to achieve overall customer health and growth.
Responsibilities:
* Serve as a focal point for clients, meeting their business and technical expectations
* Coordinate different teams to best serve customers
* Understand client structure and processes around choosing and implementing new solutions
* Meet and exceed quarterly KPIs to ensure overall business growth for assigned clients
* Out-of-the-box thinking and suggesting new profitable creative models
* Work closely with Customer Success for existing and future SaaS business
* Analyze and forecast client traffic, taking immediate reactions to ensure ongoing business growth
Requirements:
* Bachelor's Degree in Business, Management, Communications, IT, Telecommunications, or related degree
* Min. years of experience in BB Enterprise Key Account Management, Customer Success, Client Relations, Professional services, Consultancy, or Business Development
* Customer retention and growth experience
* Experience in Dealing & Presenting to C-Level
* Understand Customer Journey: Customer satisfaction oriented
* Exceptional professional communication skills
* Strong administration, analytical, and organizational skills
* Strong networking & relationship building skills
* Preferably experienced in SaaS industry
* Excellent written and verbal communication skills in English
When you become a part of Infobip, you can expect:
* Awesome clients - We serve and partner with leading mobile operators, OTTs, brands, banks, social networks, aggregators, and more
* Opportunity knocks - Being part of a growing company in a growing industry, we challenge you to grow
* Learn as you grow - Starting with a fantastic onboarding program, to internal education, education resources, e-learning, and external educations, we invest heavily in employee learning and development
* Connect globally - Work with people from all over the world
* Pay & Perks - Competitive salary, a team taking care of all the equipment you need, team building, and other organized activities
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