IT Support Technician

2 semanas atrás


Brasília, Distrito Federal, Brasil Insight Global Tempo inteiro

Essential Qualifications

  • 3-5 years of experience in an IT support capacity (desktop support)
  • Proficient in troubleshooting and supporting both Mac OS and PC hardware
  • Experience with VPN user configuration and troubleshooting
  • Familiarity with web conferencing and email-related issues
  • Knowledge of Active Directory (AD)
  • Strong customer service orientation with excellent written and verbal communication skills in English

Preferred Qualifications

  • Certifications such as CompTIA, Microsoft, Apple, or ITIL
  • Experience with AWS VDI setup
  • In-depth knowledge of the Microsoft application suite (Microsoft O365, Microsoft Teams), Windows Operating Systems (Windows 10/11), Active Directory management, Group Policies, Microsoft Exchange Online, SharePoint administration, etc.

Daily Responsibilities

Insight Global is seeking a Desktop Support Administrator (Level II) to provide remote support. The individual in this role will deliver professional and effective desktop support and customer service within a medium to large enterprise environment. Responsibilities include resolving approximately 5-8 Active Directory tickets daily, addressing issues related to PC/Windows OS and Apple/Mac OS, troubleshooting VPN configurations, and assisting with web conferencing (Teams, Webex, Zoom) and email (Outlook, Gmail) challenges for users in North America. The ideal candidate will possess prior experience supporting both PC and Apple devices and demonstrate a strong customer service focus.

Compensation Overview

This role offers a competitive pay range, calculated in Brazilian Reals, for the duration of a 6-month contract-to-hire arrangement.


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