IT Support Technician
2 semanas atrás
Position Overview
Insight Global is seeking a skilled Desktop Support Specialist to provide exceptional technical assistance in a medium to large enterprise setting. This role is pivotal in ensuring seamless operations for end-users across various platforms.
Key Responsibilities
The Desktop Support Specialist will be responsible for:
- Resolving 5-8 Active Directory tickets daily, addressing issues related to both PC and Apple operating systems.
- Troubleshooting VPN configurations and providing end-user support.
- Assisting with web conferencing tools such as Teams, Webex, and Zoom, along with email platforms like Outlook and Gmail.
Required Qualifications
To be successful in this role, candidates should possess:
- 3-5 years of experience in an IT support capacity, particularly in desktop support.
- Strong proficiency in troubleshooting both Mac OS and PC hardware.
- Experience with Active Directory and a customer service-oriented mindset.
Desired Qualifications
Preferred candidates will have:
- Certifications such as CompTIA, Microsoft, Apple, or ITIL.
- Expertise in the Microsoft application suite, including Microsoft O365, Teams, and Exchange Online.
- Familiarity with AWS VDI creation and SharePoint administration.
Compensation
This position offers a competitive pay range, commensurate with experience, for a contract-to-hire opportunity.
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