Customer Success Strategist for Enterprise Software
Há 13 horas
Job Overview
Crossover is seeking a skilled Customer Engagement Manager to drive customer success with our products by bridging direct customer feedback with our product teams and harnessing impactful AI solutions.
About the Role
We are looking for an experienced professional to maximize customer success with our Trilogy products. The successful candidate will regularly interact with customers, gather feedback through discussions and product usage observations, and identify high-value customers to participate in our Customer Advisory Board.
The ideal candidate will synthesize feedback into actionable insights and communicate these to our product and engineering teams. They will be responsible for driving innovation and customer success leveraging the latest AI technologies.
Key Responsibilities
- Maximize customer success with Trilogy products by bridging direct customer feedback with our product teams and harnessing impactful AI solutions.
- Regularly interact with customers to gather feedback through discussions and product usage observations.
- Identify and onboard high-value customers to participate in our Customer Advisory Board.
- Synthesize feedback into actionable insights and communicate these to our product and engineering teams.
- Drive innovation and customer success leveraging the latest AI technologies.
Required Skills and Qualifications
- At least 3 years of experience in a customer success or product management role within the enterprise software industry.
- Experience using customer feedback to drive product improvements.
- Experience managing customer relationships and assisting customers to maximize product value and ensure successful adoption.
- Experience interacting with senior members of a customer's team, such as C-level executives or department heads.
- Experience leveraging AI technologies (such as ChatGPT, Claude, Bard, or Bing) in a product management context for tasks such as communication, personalization, positioning, strategy formulation, or feedback analysis.
Salary and Benefits
This is a full-time position, requiring 40 hours per week. The compensation level for this role is $100,000 USD per year, paid weekly at $50 USD per hour. Working with Crossover provides access to numerous benefits, including opportunities for career growth and professional development.
What to Expect Next
Applicants will receive an email with a link to start their self-paced online job application. Our hiring platform will guide them through a series of assessments to check for basic job fit, job-related skills, and real-world job-specific assignments.
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