Maximizing Customer Value

Há 6 dias

São Paulo, São Paulo, Brasil beBeeCustomer Tempo inteiro R$80.000 - R$120.000
Technical Customer Success Manager

We are seeking a seasoned Customer Success Manager to lead our key customer relationships and drive operational success, best-practice adoption, and long-term customer satisfaction.

About the Role

This is an exceptional opportunity for a strategic thinker who can own the relationship with key customers, manage day-to-day engagement, and guide them in maximizing the value of our solutions. You will be the technical point of contact, working closely with customers to understand their business goals and use cases, and tailoring adoption plans to help them achieve results.

Responsibilities
  1. Customer Relationship Management: Manage the customer relationship and ensure that we are considered a key technology partner within the account.
  2. Adoption Planning: Work closely with customers to understand customer business goals and use cases, and tailor adoption plans to help them achieve results.
  3. Product Effectiveness: Utilize a deep understanding of the product to continuously review the effectiveness and adoption of the deployed solution.
  4. Solution Optimization: Use your technical expertise to conduct health watch and provide advisory to drive best practices adoption, solution optimization, component fine-tuning, DLP configurations.
  5. Proactive Monitoring: Proactively monitor customer deployments and solutions, and drive communication as needed.
  6. Evaluation and Escalation: Evaluate the scope for timely escalation and ensure that critical problems are addressed as per the priority. Work closely with support engineers and escalation team as required.
  7. Governance Meetings: Run regular governance meetings at operational level to ensure day-to-day functionality of the product and drive adoption activities.
  8. Strategic Planning: Plan and execute governance meetings with customer C-level to drive strategic planning and value discussion.
  9. Training and Development: Conduct best practices workshops, and execute training around key features and use cases.
  10. Value Creation: Develop and deliver QBR and Value Plans for customers.
Benefits and Perks
  • Retirement Plans
  • Medical, Dental and Vision Coverage
  • Paid Time Off
  • Paid Parental Leave
  • Support for Community Involvement

We prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

Requirements

To succeed in this role, you will need:

  • A strong background in customer success management and technical expertise
  • Excellent communication and interpersonal skills
  • Able to work effectively in a fast-paced environment
  • Strong analytical and problem-solving skills

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