Maximizing Customer Value

Há 2 dias

São Paulo, São Paulo, Brasil beBeeCustomerSuccess Tempo inteiro R$30.000 - R$50.000

Job Title: Customer Success Professional

About the Role:

We are seeking a proactive and customer-focused professional to join our team as a Customer Success Agent. In this role, you will handle complex customer inquiries, drive engagement, manage payment follow-ups, and assist with retention efforts. Your goal will be to ensure customers derive maximum value from our service, ultimately improving customer satisfaction and reducing churn.

Key Responsibilities:
  • Customer Engagement: Proactively engage with customers to provide guidance and best practices, ensuring they achieve success with our service.
  • Dunning Management: Handle payment follow-ups in a timely and efficient manner.
  • Retention Efforts: Identify and manage at-risk customers, understand their concerns, and implement strategies to retain them.
  • Feedback Loop: Document recurring issues and collaborate with internal teams to improve the customer experience.
  • Upsell Opportunities: Recognize and convert upsell opportunities to increase revenue growth.
Requirements:
  • Experience in Customer Support, Customer Success, or a similar client-facing role.
  • Fluent in English (at least a C1 level).
  • Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues.
  • Experience with dunning (payment collections), retention strategies, or subscription-based businesses is an advantage.
  • Excellent communication and interpersonal skills.
  • Able to work independently while collaborating with cross-functional teams.
  • Familiarity with CRM tools and support ticketing systems.
  • Patient, empathetic, and proactive in helping customers succeed.
Seniority Level:
  • Entry-level position.
Employment Type:
  • Full-time employment.
Job Function:
  • Other roles.
Industries:
  • Technology, Information and Internet industries.

This is an exciting opportunity for a motivated and customer-centric individual to grow with our company and contribute to our mission of delivering exceptional customer experiences.

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