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Strategic Business Leader for Marriott Hotels

2 meses atrás

Manaus, Amazonas, Brasil Marriott Tempo inteiro
Job Summary

As a key member of the Marriott Hotels & Resorts team, the Strategic Business Leader will be responsible for driving the overall success of the Tropical Amazonia, a Tribute Portfolio Hotel property. This includes overseeing all aspects of the operation, from guest and employee satisfaction to financial performance, sales, and revenue generation.

Key Responsibilities
  • Business Strategy Development
    • Stay up-to-date with industry trends and monitor the strengths and weaknesses of competitors.
    • Develop business plans to maximize customer satisfaction, profitability, and market share.
    • Ensure that property business plans are aligned with Marriott brand business strategies.
  • Business Strategy Execution
    • Execute business plans to maximize customer satisfaction, profitability, and market share.
    • Hold the property leadership team accountable for successful delivery of business plans.
    • Experiment with new ideas and take calculated risks to improve guest satisfaction and profitability.
  • Sales and Marketing
    • Work closely with the Sales and Marketing team to develop revenue-generating strategies for the property.
    • Identify new business leads, develop tailored sales approaches, and actively pursue leads with the Sales and Marketing team.
    • Ensure that sales and marketing strategies are aligned with brand strategy and are effectively executed against established goals.
  • Talent Management and Organizational Capability
    • Create a cohesive and high-performance Executive Committee that continuously strives for positive results and improvement.
    • Coach the Executive Committee by providing specific feedback and hold them accountable for performance.
    • Create learning and development opportunities for employees.
  • Brand Champion
    • Serve as a passionate brand advocate and ensure that the intent of the brand is pulled through in the guest experience.
    • Communicate a clear and consistent message regarding property and Marriott brand goals to employees, property leadership team, and owners.
  • Business Information Analysis
    • Review business-related data such as market share, financial performance, inventory, employee engagement, and customer satisfaction.
    • Analyze business information to proactively address changing market conditions, ensure the property operates within budgetary guidelines, and achieves profit margin goals.
  • Employee and Labor Relations
    • Ensure that all employees are treated fairly and with respect.
    • Build rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines.
  • Revenue Management
    • Work with the Revenue Management team to develop effective pricing strategies, balancing seasonality, economy, customer segments, property objectives, and customer satisfaction.
    • Establish revenue strategies that support Marriott brand positioning in the local market.
  • Owner Relations
    • Build strong rapport with property owners through proactive and ongoing communication.
    • Keep owners informed of brand initiatives and guest experiences.
  • Customer and Public Relations Management
    • Interact with guests and other customers on a frequent basis to obtain feedback about their experiences on the property.
    • Utilize guest/customer feedback to recognize outstanding employee service performance and improve service delivery.
  • Company/Brand Policy, Procedures, and Standards Compliance
    • Verify property compliance with legal, safety, operations, labor, and Marriott brand product and service standards.
    • Conduct routine and short-notice quality assurance audits with specific departments.