Digital Customer Engagement Manager

Há 1 mês


São Paulo, São Paulo, Brasil Sap Tempo inteiro

About the Role
SAP is seeking a skilled Digital Customer Engagement Manager to oversee the customer lifecycle from contract signing to renewal support. This role is responsible for end-to-end customer engagement and delivery of contractual agreements and services for SAP Cloud Customers of SAP Enterprise Cloud Services, focusing on SAP S/4HANA, private cloud edition deliverables.

Key Responsibilities
• Supports sales to delivery handover and customer onboarding to SAP Enterprise Cloud Services
• Initiates digital service kick-off for customers
• Contributes to onboarding/transitioning customers to ECS
• Supports in de-escalations of critical customer situations
• Executes technical feasibility studies/solution reviews (if applicable)
• Contributes to customer release and maintenance activities
• Supports customers on technical requirements throughout their lifecycle
• Executes and supports problem management and continuous improvement
• Reviews SLA service credit cases
• Supports commercial change requests
• Contributes to liaising with different SAP stakeholders to ensure customer success
• Supports in reviewing account status and analyzing if account needs to be transitioned to another team

Requirements
• Experience as SAP technical consultant in customer-facing role (consulting, IT support, IT services, etc.)
• Hands-on experience with SAP Basis activities, SAP release upgrades, and infrastructure updates for cloud customers
• Excellent customer focus, networking, relationship building, results-driven, self-organized, decision making
• Deliver effective customer communication using digital mediums
• Strong knowledge of IT Service Management, SAP Basis, and SAP Application
• Good understanding of Enterprise Cloud Services operations infrastructure, processes, and automation tools is a plus
• Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus
• Cloud architecture and IT technical infrastructure know-how
• Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)
• Understanding of escalation handling and procedures
• Experience in working with cross-cultural and cross-functional teams
• Advanced/fluent English proficiency (written and verbal), additional (local) languages are a plus

About SAP
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently. SAP has evolved to become a market leader in end-to-end business application software and related services. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused. We win with inclusion SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.



  • São Paulo, São Paulo, Brasil SAP SE Tempo inteiro

    About the RoleThe Digital Customer Engagement Manager will be responsible for delivering end-to-end customer engagement and contractual agreement services for SAP Cloud Customers of SAP Enterprise Cloud Services.The successful candidate will oversee the customer lifecycle from contract signing to renewal, ensuring seamless service delivery and customer...


  • São Paulo, São Paulo, Brasil SAP Tempo inteiro

    Role SummaryThe SAP Enterprise Cloud Services organization is responsible for providing cloud-hosted infrastructure and application management services to SAP customers worldwide. We are seeking a Digital Customer Engagement Manager to oversee the customer lifecycle from contract signing to renewal support. The successful candidate will be responsible for...


  • São Paulo, São Paulo, Brasil SAP Tempo inteiro

    About the RoleThe Digital Customer Engagement Manager is responsible for managing customer relationships and delivering high-quality cloud services to SAP customers. This includes overseeing the customer lifecycle, from contract signing to service delivery, and ensuring customer satisfaction through issue mitigation and escalation management.Key...

  • SAP dCEM

    2 meses atrás


    São Paulo, São Paulo, Estado de São Paulo, Brasil Decision Group Tempo inteiro

    Nível Acadêmico: Ensino Médio Completo Turno/Horas -- Áreas de Atuação Profissional: TI - SAP Descrição: This is SAP Customer Engagement Manager position which is elevated role as per career progression/ path for SAP Basis consultant who would like to become SDM/ Account Manager/ Service Manager in their career journey. Primary role/ responsibility...

  • SAP dCEM

    2 meses atrás


    São Paulo, São Paulo, Estado de São Paulo, Brasil Decision Group Tempo inteiro

    Nível Acadêmico: Ensino Médio Completo Turno/Horas -- Áreas de Atuação Profissional: TI - SAP Descrição: This is SAP Customer Engagement Manager position which is elevated role as per career progression/ path for SAP Basis consultant who would like to become SDM/ Account Manager/ Service Manager in their career journey. Primary role/ responsibility...


  • São Paulo, São Paulo, Brasil Decision Group Tempo inteiro

    SAP Customer Engagement ManagerThis is a critical role within Decision Group that requires a deep understanding of SAP landscapes and the ability to facilitate solutions and technical services with alignment of SAP backend support teams on the SAP RISE Platform.The primary responsibility of this role is to engage with customers on a regular basis to provide...


  • São Paulo, São Paulo, Brasil SAP Tempo inteiro

    About SAP Enterprise Cloud ServicesSAP Enterprise Cloud Services (ECS) is a business unit that provides cloud-hosted infrastructure and application management services to customers worldwide.Job Description:The Digital Customer Engagement and Delivery Manager is responsible for end-to-end customer engagement, contract agreement, and service delivery for SAP...


  • São Paulo, São Paulo, Brasil Sap Tempo inteiro

    About the RoleThe SAP Enterprise Cloud Services organization is a business unit responsible for providing cloud-hosted infrastructure and application management services to SAP customers worldwide. As part of ECS, the SAP Enterprise Cloud Services Private Cloud Customer Center (PC3) is a shared services organization dedicated to managing service delivery at...


  • São Paulo, São Paulo, Brasil SAP Tempo inteiro

    About the RoleSAP Enterprise Cloud Services is seeking a skilled Digital Customer Engagement Manager to oversee the customer lifecycle, ensuring seamless delivery of contractual agreements and services.Key Responsibilities:Support sales to delivery handover and customer onboardingInitiate digital service kick offs for customersContribute to...


  • São Paulo, São Paulo, Brasil SAP Tempo inteiro

    Welcome to SAP Enterprise Cloud Services At SAP, we help the world run better. Our company culture is focused on innovation and collaboration, where we empower our employees to build breakthroughs together. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions,...


  • São Paulo, São Paulo, Brasil Media Tempo inteiro

    About Media.MonksAt Media.Monks, we're a global, purely digital agency that combines innovative marketing and technology services to accelerate business possibilities. Our expertise spans content production, scaled experiences, enterprise-grade technology, and data science fueled by AI.We're looking for a highly skilled Digital Content Engagement Specialist...

  • SAP Engagement Manager

    1 semana atrás


    São Paulo, São Paulo, Brasil Decision Group Tempo inteiro

    Company OverviewDecision Group is a leading provider of consulting services in the IT sector, specializing in SAP solutions. As a trusted partner to our clients, we strive to deliver exceptional value and expertise. Job SummaryWe are seeking an experienced SAP Engagement Manager - Customer Success to join our team. This key role will be responsible for...


  • São Paulo, São Paulo, Brasil dynaTrace software GmbH Tempo inteiro

    Unlock Customer Potential with DynatraceAs a Customer Success Manager at Dynatrace software GmbH, you will be responsible for driving customer adoption and growth through strategic planning and relationship management. Your goal will be to preserve and grow subscription renewals by demonstrating value, educating customers on product offerings, and acting as...


  • São Paulo, São Paulo, Brasil SAP SE Tempo inteiro

    Role OverviewAs a Senior Digital Customer Engagement Manager at SAP SE, you will be part of a collaborative team focused on delivering exceptional customer experiences. Our company culture emphasizes collaboration, learning, and a shared passion to make a positive impact.Key ResponsibilitiesDevelop and execute strategies to enhance customer engagement and...

  • Digital Marketing Manager

    1 semana atrás


    São Paulo, São Paulo, Brasil Sagan Tempo inteiro

    Job Title: Digital Marketing Manager - Retail Experience Location: Remote Salary Range: up to 2500 USD Company Overview: Sagan is a global community connecting top executives, founders, and CEOs with international talent. We bridge the gap between global talent and US-based businesses, discovering a world of career possibilities. Position Overview: The...

  • Senior Marketing CRM Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil Rappi Tempo inteiro

    Customer Relationship Management (CRM) Manager RoleAt Rappi, we are revolutionizing the way we interact with our customers. Our CRM Manager will play a critical role in driving customer loyalty and engagement through targeted digital strategies.Key Responsibilities:Develop and implement CRM strategies to engage and retain customers through personalized...


  • São Paulo, São Paulo, Brasil Braze Tempo inteiro

    About the RoleWe're seeking a highly skilled and motivated Customer Engagement Specialist to join our team at Braze. As a key member of our Global Services and Support team, you will play a crucial role in ensuring the success of our customers' WhatsApp onboarding experience. Responsibilities- Support customers in setting up and configuring their WhatsApp...

  • Customer Success Manager

    3 semanas atrás


    São Paulo, São Paulo, Brasil AppsFlyer Tempo inteiro

    Seeking a seasoned Customer Success Manager to drive growth and retention for our flagship mobile advertising product. The ideal candidate will have a strong background in SAAS customer success, web marketing, and digital advertising.Develop deep business relationships with key clients to provide exceptional support and service.Stay up-to-date on product...

  • Customer Renewals Manager

    3 semanas atrás


    São Paulo, São Paulo, Brasil Microstrategy Brazil Tempo inteiro

    About the Role:The Customer Renewals Manager at MicroStrategy Brazil plays a pivotal role in ensuring long-term customer satisfaction and successful adoption of our technology solutions. This position is designed to accommodate each customer's unique needs, maximizing their product usage and engagement.Key Responsibilities:Monitor and manage subscription and...


  • São Paulo, São Paulo, Brasil Kimberly Clark Tempo inteiro

    Campaign Manager Role OverviewThe Campaign Manager will play a critical role in driving the success of our CRM marketing campaigns by overseeing and participating in the end-to-end execution of campaigns in Salesforce Marketing Cloud. This involves collaborating with cross-functional teams to deliver high-quality consumer experiences. Key responsibilities...