Customer Service Specialist
Há 2 dias
**Company Overview**
Baxter, a leading global healthcare company, is dedicated to improving patient outcomes through innovative medical products and therapies.
Our mission is to save and sustain lives, and we're committed to making a positive impact on people around the world.
**Salary & Benefits**
We offer an attractive salary range of approximately $55,000-$65,000 per year, depending on experience, plus benefits including health insurance, retirement plan, and paid time off.
**Job Description**
In this key role, you will be responsible for order management, ensuring timely delivery of sales orders from customers and intercompany orders. Your primary duties will include:
- Processing new sales orders in our ERPs, following established procedures
- Allocating products for sales orders by production plants
- Managing customer complaints, following quality service procedures
- Providing RMA status information as needed
- Communicating with internal and external customers regarding order statuses
**Required Skills & Qualifications**
To succeed in this position, you'll need:
- A Bachelor's Degree in Industrial Engineering, Business Administration, International Commerce, or Logistics
- Fluency in English
- Knowledge of international commerce, including payment terms and Incoterms
- Experience in customer service, international trade, and planning areas
**Location**
This role is based at Baxter's Corporate Office in São Paulo, Brazil.
**Equal Employment Opportunity**
Baxter is an equal opportunity employer, committed to diversity and inclusion. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, or protected veteran status.
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