Regional Client Success Manager
Há 6 dias
We are seeking a results-driven account manager to join our team as a full-time addition. This role will focus on supporting and educating our clients in the Brazilian region on how to use mediasmart effectively.
Key Responsibilities:- Cultivate ongoing relationships with clients who leverage the mediasmart platform to run effective mobile advertising campaigns.
- Lead and develop a team by managing and supporting them, ensuring their professional growth.
- Provide direct support and act as a liaison between existing clients in LATAM and other teams for all day-to-day technology, operations, and product-related matters.
- Ensure quality of service, working within a driven and highly motivated team to provide a world-class client experience.
- Proactively provide training on new functionality, formats, and inventory available in the mediasmart platform on a regular basis.
- Provide detailed analysis of client campaigns, deliver optimization advice, and provide best-practice training.
- Understand client objectives and measurements for success, and daily monitor campaign performance and delivery.
- Native Portuguese language speaker.
- Fluent English skills, both written and spoken.
- +3 years of experience in programmatic digital media, preferably in roles including account management, presales, customer support, or trading. Mobile ad operations experience is a plus.
- Passion for numbers, data-analysis, and statistical analytics, with exceptional analytical skills and experience working in a metrics-driven organization.
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