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Customer Support Specialist
2 meses atrás
About the Role
This entry-level position provides technical end-user desktop computer support as needed under supervision. This position provides post-sale technical support services to customers, including installation, troubleshooting, problem resolution and maintenance of products and services.
Key Responsibilities:
- Identify, investigate, and resolve users' problems with computer software and hardware.
- Field support calls, chat, and/or other communication from users with inquiries regarding software, connectivity, data results, and similar concerns.
- Consult with users to determine steps and procedures taken to identify and resolve the problem.
- Apply knowledge of computer software and procedures to solve problems.
- Guide users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.
- Collaborate with other staff to research and resolve problems.
- Collaborate with escalation teams to explain errors and/or recommend enhancements to products.
Requirements:
- Have experience in customer support.
- Be fluent in English and Portuguese.
- Demonstrate strong problem-solving and organizational skills.
- Experience with Salesforce is considered a plus.
- Knowledge of #C and/or Python is considered a plus.
About LexisNexis Risk Solutions:
We value diversity and inclusion in the workplace and strive to create an environment where every employee can be their best self. We welcome applications from candidates of diverse backgrounds and underrepresented groups.
