PMS Customer Support Specialist

Há 4 dias


Região Geográfica Intermediária de Vitória da Conquista, Brasil Van Hessen nv Tempo inteiro
Functiebeschrijving

We zoeken een enthousiaste PMS Customer Support Engineer (m/v) om onze klanten in de horeca te ondersteunen en te helpen met hun vragen en eventuele uitdagingen.

Onze Van Hessen Care & Support staat hoog aangeschreven en wordt door onze klanten zeer gewaardeerd. Het Supportteam biedt eerstelijnsondersteuning aan onze klanten in de hospitality. In deze functie ben je medeverantwoordelijk voor de installaties, support, trainingen en (project) planning.

Verantwoordelijkheden
  • Bieden van eerstelijnsondersteuning aan onze PMS klanten
  • Communiceren en documenteren van vragen en oplossingen
  • Medeverantwoordelijk voor het zelfstandig begeleiden van een volledig project
  • Het adviseren, installeren, trainen en begeleiden van medewerkers van diverse niveaus binnen een hotel
  • Behouden van het hoogste niveau van klanttevredenheid
  • Rapporteren aan de Manager Support & Customer Service
Profiel
  • PMS ervaring (bij voorkeur Opera)
  • Zelfverzekerd en stressbestendig
  • Uitstekende beheersing van de Nederlandse en Engelse taal in woord en schrift
  • Afgeronde opleiding H.A.V.O aangevuld met Hogere Hotelschool of vergelijkbaar
  • Representatief voorkomen
Wat wij bieden

Wij bieden een zeer afwisselende functie met daarbij goede primaire en secundaire arbeidsvoorwaarden, een bedrijfsauto, laptop en mobiele telefoon.



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