
Customer Service Logistics Expert
2 semanas atrás
As a Sea Logistics Customer Care Specialist, you will play a vital part in our team's success. Your excellent communication skills and customer-centric approach will ensure that our clients receive the best possible service.
Key Responsibilities
- Provide proactive advice and consultancy to ensure customer satisfaction
- Qualify and enter customer orders into our operational execution process
- Manage complaints efficiently and effectively
- Onboard new customers by incorporating their requirements into our systems
- Maintain and integrate customer data within our systems
- Develop and refine reports to support business decisions
- Collaborate with our teams to ensure seamless customer experience
- Serve as the primary point of contact for customer-related inquiries regarding logistics and cargo services
- Monitor customer indicators and take action to meet expectations
- Guide and mentor colleagues to enhance their skills and abilities
Requirements
- Bachelor's degree in Business Administration, Economics, or a related field
- Experience in freight logistics and customer service
- Fluent English language skills
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