Onboarding Specialist

2 semanas atrás


São Paulo, São Paulo, Brasil Fastmarkets Group Tempo inteiro

Job Description:

The Onboarding Specialist will provide a seamless and successful onboarding experience to existing customers who are migrating from the Forest legacy platform and to those customers who have low engagement and need to familiarise with the new Forest Platform.

They will be joining an established Customer Success department who strive to offer our customers the best possible experience – both from their first interactions with Fastmarkets and throughout their journey with us.

The Onboarding Specialist will be looking after the entire Forest commodity across all our regions (US, EMEA and APAC).

Key Responsibilities:

  • Customisation sessions (121 training with customers)
  • Identifying leads/upsell opportunities
  • Segmenting cohorts of accounts for the Platform migration

Requirements:

  • Ability to build rapport and interact with customers
  • Exceptional communication skills (with an emphasis on presentation skills)
  • The ability to build out workspaces and customise our platform to meet our customer needs
  • A customer centric mindset, focusing on customer loyalty, satisfaction, whilst remaining commercially minded
  • Experience of working in a global business
  • Knowledge of a second language would be beneficial
  • Experience of delivering a migration in the past would be beneficial
  • Experience utilizing Customer Success Engagement Platform would be beneficial

Additional Information:

Fastmarkets people come from all different walks of life. It's this mix of brilliant personalities, experiences and insights that gives us that warm, open, and friendly culture you can feel as soon as you meet us.

But however wonderfully different we all are, there are six things we all have in common – and they form our Fastmarkets values.

Created by our own employees to reflect some of the personal traits that Fastmarkets people have, our values are key to what makes our culture unique.

They reflect who each of us are and they're embedded in everything we do.

Our values are:

  • METRICS DRIVEN. We use insights to improve our customers' experience and our business performance
  • ACCOUNTABLE. We are accountable to ourselves and those we work with: we keep our promises and get things done
  • GROWTH MINDSET. This value enables us to be nimble to the changing realities and operate with a sense of urgency
  • INCLUSIVE. We are inclusive and respectful, celebrating each of us and giving everyone a deep sense of belonging with the desire to bring their best self to work every day
  • CUSTOMER CENTRIC. We are customer-centric in all that we do
  • COLLABORATIVE. We are collaborative, able to work across teams and capitalise on the diversity of intellect, perspectives, and experiences


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