Customer Service Representative

The Customer Service Representative acts as the primary point of contact for assigned customer accounts, ensuring that all needs and expectations are met with accuracy, efficiency, and professionalism. This role manages inbound calls and emails related to orders, shipping dates, changes, returns (RMA), and issue resolution. The representative works closely with cross‑functional teams—including Sales, Logistics, Manufacturing, and Product Management—to deliver timely solutions, maintain strong customer relationships, and support seamless order processing from entry to delivery.

This is a fully onsite position at our facility in Brazil.

Customer Communication & Relationship Management

Respond promptly, professionally, and thoroughly to customer inquiries via phone and email.
Build and maintain positive relationships with customers, demonstrating empathy and solution‑oriented service.
Conduct ad hoc and scheduled meetings with customers and Key Account Managers to review orders, address concerns, and ensure deadlines are met.
Provide open order reports and status updates as requested.

Order & Issue Management

Process orders, including entry, changes, returns, and expediting when necessary.
Monitor order status, resolve discrepancies, and ensure accurate delivery timelines.
Address and resolve issues related to product availability, pricing, transportation, and outstanding invoices.
Coordinate with internal teams to prevent service disruptions and "line down" situations.

Cross‑Functional Collaboration

Partner with Sales, Manufacturing, Fulfillment, Warehouse, Logistics, and Product Management to ensure accurate and timely responses to customer needs.
Participate in weekly meetings with Key Account Managers and customers to review open orders and address ongoing concerns.
Contribute to team efforts to meet KPIs and customer satisfaction goals.

Administrative & Support Duties

Assist fellow customer service associates with administrative tasks.
Handle a high volume of email inquiries efficiently.
Provide real‑time service and support for urgent customer needs.
Perform additional duties as assigned.

Required:

High school diploma or equivalent.
Minimum 1+ year of relevant work experience or a bachelor's degree in a related field.
Strong interpersonal, written, and verbal communication skills.
Professional, friendly demeanor with a customer‑focused mindset.
Ability to work collaboratively in a team environment and build effective relationships with internal and external stakeholders.
Proficiency in Microsoft Office applications.
Basic math skills.
Strong work ethic, self‑starter mentality, and ability to manage multiple priorities in a fast‑paced environment.

Preferred:

Experience in a customer contact center.
Familiarity with ERP systems, particularly SAP/Fiori.

1. We promote from within and support your learning with mentoring, training, and access to global opportunities.
2. You'll have flexibility, autonomy, and support to do your best work while maintaining a healthy work-life balance. Your well-being matters to us.
3. We strive to create an inclusive work environment where people of all backgrounds are respected, and valued for who they are.
4. You'll receive benefits like 13th salary, annual bonus, paid vacation, pension plans, personal insurance, and more. These vary by country and contract, but they're worth asking about—we think they're pretty great.

If this role excites you, we'd love to hear from you Apply now to start the conversation and learn more about where your career can go with us.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or other protected category.