Director, Client Renewal Sales – LATAM

Rimini Street, Inc., is a fast-growing global leader delivering unified software support and services. We empower licensees of Oracle, SAP, IBM, Microsoft, Salesforce®, and other cloud and locally hosted enterprise software to extract more value from their investments, advance innovation, create competitive advantage, and fuel growth.

With nearly 5000 clients served to date, we are the largest independent, full-stack ERP support and services company. Organizations who rely on our 24/7/365 support services range from progressive financial and manufacturing companies to mission-critical government agencies.

Our support quality and level of expertise consistently earn us best-in-class customer satisfaction ratings. Our people have earned Rimini Street multiple industry awards for exceptional work quality and customer service. We are proud to be recognized around the world as a Great Place to Work® and for community service efforts via the Rimini Street Foundation.

With more than 1,800 team members in 23 countries, we’re a global community guided by our purpose to provide equal access to technology. Fueled by our core values: company, clients, colleagues, and community, we’re committed to creating a culture that nurtures and rewards a growth mindset in an environment where our people are encouraged to dream big and boldly shape the industry.

We actively seek a Director, Client Renewal Sales – LATAM.

Position Summary

We are seeking a Director, Client Renewal Sales – LATAM reporting to the Vice President - Global Recurring Revenue Sales , to focus on the long-term retention of Rimini Street Clients. In this senior role, the Director, Client Renewal Sales – LATAM  will actively engage with clients at an executive level and manage the renewal process to attain the client retention target (quota) established by the Board Plan.

The right candidate will have an entrepreneurial spirit, a proven track record of sales excellence at the executive level and will partner closely with internal Rimini Street teams to articulate the Rimini Street support model and value proposition to clients. The candidate must be self-motivated, results driven, and have a passion for meeting sales challenges. We need a strategic thinker with the ability to engage on the executive level to creatively diffuse objections, enforce contract provisions, and convey the long-term value of Rimini Street Services.

Essential Duties & Responsibilities

Provide leadership and guidance to the Regional Teams regarding renewal strategy and execution.

Meet or exceed retention target (quota) for the LATAM Region.

Partner with leadership of Global Client Engagement Team (Account Management).

Serve as a Client-facing executive for Rimini Street (in addition to the Territory GM and Sales Director) to build C-Level and/or VP relationships with RSI clients in the North America Region, as requested.

Articulate and re-sell the long-term value of Rimini Street Support Model and value proposition in the context of objection handling, discount requests, and when involved in competitive situations.

Ensure compliance with Support Agreement provisions.

Up-sell Multi-Year Non-Cancel Renewals.

Manage renewal opportunities in the Company’s salesforce.com system and work with Sales Operations on reporting and forecasting to roll up into the global forecast.

Periodically meet with clients on site, and, when requested attend Client Marketing Events in the Theater to build and strengthen client relationships.

Additional duties as may be assigned by Management.

First Line for Negotiations and Escalations for Renewal Transactions

Experience

Experience selling for major software vendors (e.g. SAP or Oracle) or competing against them in complex sales situations.

10+ years sales experience within software and support/services marketplace. 

Track record of achieving or exceeding sales targets.

Understanding of provisions and commercial terms in support agreements.

Experience with Pipeline Management

Skills

Ability to present Rimini Street value proposition at an executive level to ensure positive. renewal outcomes with client, including walking clients through retention tools such as Savings Calculators, risk analyses, and others.

Ability to identify retention risks and leverage company resources to drive mitigation strategy.

Ability to harvest important information on future plans from conversations with clients.

Understanding of ORACLE and SAP software licensing considerations, issues and challenges.

Must be articulate and have strong writing skills. Proven analytical and problem-solving abilities are also required.

Able to work in a dynamic environment and handle multiple critical priorities.

Must be motivated, goal oriented and able to work independently.

Ability to leverage supporting team of Global Client Engagement (GCE), Support Delivery, Legal, Marketing and others. 

Ability to be flexible with dynamic client assignments and quota adjustments.

Experience with Microsoft Office and CRM systems, especially SalesForce.com.

Additional Skills Desired

Procurement/Sourcing Experience.

Managed Service/Professional Service Sales or Marketing Experience.

Location  

Preferably located in the Sao Paulo area, hybrid

Education

Bachelor's degree or equivalent from accredited institution

Language

Fluent English and Spanish

Why Rimini Street?  

We are looking for talented, passionate people to help us build our future at . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

Company

We dream big and innovate boldly.

Colleagues

We work with extraordinary people who create a culture of mutual respect and collaboration. 

Clients

We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

Community 

We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

Nasdaq-listed under ticker symbol since October 2017 

Over 4,900 signed clients, including over 180 of the Fortune 500 and Global 100 companies

Over 1,800 team members in 23 countries

US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here:

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit .

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

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