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Remote Customer Support: Inbound Messaging
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Orientation Hours, Production Hours and Project Commitments (All times in Pacific Time):
40 hours per week are required for the 8-week orientation period: - Orientation phase 1: 4 weeks, 4 AM - 1PM - Orientation phase 2: 4 weeks, self-scheduled during available production hours.Available Production Hours: Daily, 24 hours per day.If you need help making the time zone conversion, this is a great tool: . Just use 'Sacramento, California' as your first location and select your location to convert the Orientation, Nesting, and Production hours to your local time.Project Commitments: -- 25 hours per week -- 8 hours are required on Saturday and/or Sunday). -- 90 days (as needed by ModSquad)Who Are You?
You have strong desire to create a unique experience for each individual customer.You truly enjoy providing exceptional Customer Support and can quickly identify all/any issues the customer may have.You've provided Customer Support via inbound messages in the past.You've provided web messaging support to 3-5 customers at the same time.You are professional/business level proficient in Portuguese and English.Workspace Requirements
Dedicated laptop or desktop computer with Windows 10 or aboveWillingness to install MSQ security software and 2FA app on your mobile device. Access to a webcam or smartphone capable of taking picturesStable broadband internet connection of 25 MBS or greater8 GB RAM or betterDual monitors highly recommended