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Emerging Travel Group (ETG) is looking to hire a Language Support Specialist, who will take calls and provide initial advice to our B2B partners in Italian language. Job Responsibilities: taking calls and providing initial advice to B2B partners in Italian language; communication with partners about the on-going cases, providing regular updates on the progress; helping other operation teams with the communication in Italian language; handling info requests for B2B partners; recording information in the CRM system about work done. Requirements knowledge of English at Advanced level : capability of speaking on the phone in English and writing in business English; knowledge of Italian language at Advanced level : capability of speaking on the phone in local language and handling business correspondence; ability to learn quickly and be results-focused and stress-resistant; multi-tasking skills; possession of a strong sense of empathy; responsibility and carefulness; professional experience in the travel industry or in a concierge agency, ТМС, DMC or tour operators (as an advantage). Benefits remote work; schedule 2/2 (3 p.m. - 3 a.m. Brazil time); a young and active team of super specialists; interesting and ambitious tasks that will take you to the next professional level; learning: seminars, trainings and conferences. If you want to participate in a conference, we will help to organize it; corporate discounts on hotels and other services.
