Account Growth Professional
2 semanas atrás
The role of the Customer Success Manager is multifaceted and highly rewarding. It requires a deep understanding of customer needs and an ability to adapt to changing circumstances.
Closely working with Account Managers, Account Support, and other support functions ensures that strategic goals are met within the account.
Main Responsibilities- Manage customer relationships by developing trust, identifying champions, and facilitating product development.
- Drive customer satisfaction by delivering tailored value stories, demonstrating product/services ROI.
- Retention and Renewal: supporting closing new agreements/renewals with Sales team by identifying value story, customer needs, and advocates for solutions.
- Identify Cross-sell & upsell opportunities by analyzing data and understanding of customer needs and ambitions while adding value based on experience.
- Conduct scalable customer training by ensuring all digital and f2f training fulfills a need with the customer/audience.
- Work cross-functionally to share experiences across customer-facing teams as well as the greater organization to share success stories and ensure value proposition is clearly communicated and understood.
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