Customer Success Advocate

4 semanas atrás


Brasília, Distrito Federal, Brasil Cisco Systems Tempo inteiro

What You'll Do:

The Customer Success Advocate plays a pivotal role in accelerating customer success by establishing trust-based relationships with key customer contacts. This involves deeply understanding customer business objectives, challenges, and the landscape they operate in.

To strengthen these relationships, the Customer Success Advocate will:

  1. Coordinate Cisco Services, partners, and customer teams to create a seamless path to value realization.
  2. Address and resolve customer issues, ensuring a positive experience and clear communication.
  3. Develop customer success plans that align with both Cisco and customer priorities in collaboration with Sales.

About This Role:

We're looking for someone who excels in:

  • Cultivating a customer-centric approach, driving customer success, adoption renewal, and recurring revenue growth, particularly in a SaaS environment.
  • Building strong interpersonal skills to sustain relationships across various stakeholders.
  • Striking a balance between strategic & tactical execution, guiding cross-functional teams for positive customer engagement.
  • Effective communication, articulating complex ideas in a relatable way to a variety of audiences.

Why Choose Cisco:

We're an innovative company where each person brings their unique talents to work as a team and makes a difference powering an inclusive future for all. We help our customers implement change in their digital businesses. Our compensation package includes:
A competitive estimated salary of $145,000 per year.
Quality medical, dental, and vision insurance.
A 401(k) plan with a Cisco matching contribution.
Short and long-term disability coverage.
Basic life insurance.
Numerous wellbeing offerings.
Up to 20 days of Paid Time Off (PTO) each year.
Paid time away to deal with critical or emergency issues without tapping into PTO.
Additional paid time to volunteer and give back to the community.
An Employee Stock Purchase Program.


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