High Net Worth Customer Experience Manager
Há 6 dias
Kaizen Gaming, a leading GameTech company operating in 17 markets with 2 brands (Betano & Stoiximan), aims to leverage cutting-edge technology to provide an exceptional experience for its millions of customers.
We strive to create a diverse and inclusive team of over 2,500 professionals from 40+ nationalities across 3 continents. Our commitment to excellence has earned us recognition as one of the Best Workplaces in Europe and a certified Great Place to Work across our offices.
As a High Net Worth Customer Experience Manager, you will have no average day. You will be responsible for overseeing the portfolio of high-net-worth customers in the Brazilian market, focusing on building strong relationships with Key Accounts.
The ideal candidate will enhance loyalty, deliver personalized experiences, and promote responsible gambling and sustainability. This role offers a unique opportunity to engage with high-value customers, providing them a world-class experience while driving business growth.
Key Responsibilities:- Manage the customer portfolio and establish strong personal relationships to foster loyalty, retention, and increased lifetime value.
- Monitor individual customer performance and ensure timely provision of rewards, both online and offline, aligning with business requirements.
- Deliver top-tier customer service to assigned customers, acting as the primary point of contact through all available channels and for any related issues.
- Proactively target individual customers with appropriate actions at strategic points in their lifecycle to drive growth and activity.
- Strategically plan and host diverse local or global Key Account events, collaborating with the Hospitality and Sponsorship Team.
- Monitor market-level performance and comprehend emerging trends.
- Initiate campaigns tailored to stimulate activity among assigned Key Accounts, ensuring prompt generation, tracking, and reporting of results.
- Acquire in-depth knowledge of customers (playing behaviors, preferences, dislikes) to build respective strategies.
- A competitive salary range of $80,000 - $110,000 per annum, depending on experience.
- A hybrid work arrangement that balances flexibility and collaboration.
- Private health insurance for you and your family.
- A monthly meal allowance to support your well-being.
- Unlimited access to Udemy and continuous training opportunities.
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