High Net Worth Customer Experience Manager

Há 6 dias


São Paulo, São Paulo, Brasil Kaizen Gaming Group Tempo inteiro

Kaizen Gaming, a leading GameTech company operating in 17 markets with 2 brands (Betano & Stoiximan), aims to leverage cutting-edge technology to provide an exceptional experience for its millions of customers.

We strive to create a diverse and inclusive team of over 2,500 professionals from 40+ nationalities across 3 continents. Our commitment to excellence has earned us recognition as one of the Best Workplaces in Europe and a certified Great Place to Work across our offices.

As a High Net Worth Customer Experience Manager, you will have no average day. You will be responsible for overseeing the portfolio of high-net-worth customers in the Brazilian market, focusing on building strong relationships with Key Accounts.

The ideal candidate will enhance loyalty, deliver personalized experiences, and promote responsible gambling and sustainability. This role offers a unique opportunity to engage with high-value customers, providing them a world-class experience while driving business growth.

Key Responsibilities:
  • Manage the customer portfolio and establish strong personal relationships to foster loyalty, retention, and increased lifetime value.
  • Monitor individual customer performance and ensure timely provision of rewards, both online and offline, aligning with business requirements.
  • Deliver top-tier customer service to assigned customers, acting as the primary point of contact through all available channels and for any related issues.
  • Proactively target individual customers with appropriate actions at strategic points in their lifecycle to drive growth and activity.
  • Strategically plan and host diverse local or global Key Account events, collaborating with the Hospitality and Sponsorship Team.
  • Monitor market-level performance and comprehend emerging trends.
  • Initiate campaigns tailored to stimulate activity among assigned Key Accounts, ensuring prompt generation, tracking, and reporting of results.
  • Acquire in-depth knowledge of customers (playing behaviors, preferences, dislikes) to build respective strategies.
What We Offer:
  • A competitive salary range of $80,000 - $110,000 per annum, depending on experience.
  • A hybrid work arrangement that balances flexibility and collaboration.
  • Private health insurance for you and your family.
  • A monthly meal allowance to support your well-being.
  • Unlimited access to Udemy and continuous training opportunities.


  • São Paulo, São Paulo, Brasil Kaizen Gaming Group Tempo inteiro

    Job Summary: We are seeking a Senior Business Development Executive to oversee a segment of high net worth customers in the Brazilian market. This role involves proactively targeting individual customers with tailored actions to drive growth and activity from this segment. The ideal candidate will have native-level proficiency in Portuguese, excellent...


  • São Paulo, São Paulo, Brasil Porsche Brasil Tempo inteiro

    About the Role: We are seeking a skilled Digital Customer Experience Manager to drive the success of our organization by implementing strategies that maintain high-quality data, manage customer relationships effectively, and enhance customer experiences.Job Overview: As a Digital Customer Experience Manager, you will be responsible for optimizing sales...


  • São Paulo, São Paulo, Brasil Zendesk, Inc. Tempo inteiro

    Role OverviewWe're seeking a seasoned professional to join our team as a Customer Success Experience Manager


  • São Paulo, São Paulo, Brasil Grupo Hub Tempo inteiro

    Company Overview">At Grupo Hub, we are dedicated to providing a world-class experience for our high-net-worth customers in the Brazilian market.">About the Role">We are seeking an experienced Strategic Customer Relationship Manager to oversee our portfolio of Key Accounts. This role emphasizes building strong relationships with our most valuable customers,...


  • São Paulo, São Paulo, Brasil Gympass Tempo inteiro

    Job OverviewWe are seeking a highly skilled Customer Experience Manager to join our Spanish Speaking LATAM team in Sao Paulo. As a key member of our customer experience organization, you will be responsible for driving operational excellence and delivering exceptional customer experiences across our México, Argentina, and Chile operations.


  • São Paulo, São Paulo, Brasil Swarovski Tempo inteiro

    About the RoleWe are seeking a skilled Customer Experience Training Manager to join our team at Swarovski. As a key member of our Global CX Academy, you will be responsible for implementing and delivering high-quality training initiatives that drive business results.Key Responsibilities:Develop and execute comprehensive training programs for Cluster teams,...

  • Customer Experience Manager

    4 semanas atrás


    São Paulo, São Paulo, Brasil Pro Coffee Gear Tempo inteiro

    We are seeking a dedicated and proactive Customer Experience Manager to join our team at Pro Coffee Gear, a rapidly expanding e-commerce company.**Key Responsibilities:**Create accurate quotes and invoices through Shopify, QuickBooks, and other sales channels, ensuring timely delivery.Handle client queries about equipment, coordinate professional...

  • Customer Experience Manager

    3 semanas atrás


    São Paulo, São Paulo, Brasil Pepsico Tempo inteiro

    About PepsicoPepsiCo is a leading global food and beverage company, with iconic brands consumed more than a billion times a day in over 200 countries. In Brazil since 1953, the company has recognized brands such as QUAKER, TODDY, TODDYNHO, ELMA CHIPS, RUFFLES, DORITOS, EQLIBRI, GATORADE, KERO COCO, H2OH, PEPSI among others.Our CultureA career at Pepsico...


  • São Paulo, São Paulo, Brasil Wise Tempo inteiro

    Role OverviewIn this critical role as a Customer Experience Manager, you will spearhead the global complaints team, driving exceptional service delivery and customer satisfaction. You will oversee a team of experienced professionals, providing guidance, coaching, and support to ensure top-notch performance.Key ResponsibilitiesLead a global team of complaint...


  • São Paulo, São Paulo, Brasil Amazon Servicos De Varejo Do Brasil Ltda. Tempo inteiro

    About the RoleWe are seeking a Strategic Program Manager to join our Brazil Customer Experience team. The successful candidate will be responsible for driving the expansion and management of a strategic roadmap involving unique and innovative customer solutions.Key Responsibilities:Drive the expansion and management of a strategic roadmap involving unique...


  • São Paulo, São Paulo, Brasil Amazon Tempo inteiro

    Deliver Exceptional Customer Experience at Amazon">We are seeking an experienced CX Program Manager to lead CX programs in Brazil and drive impactful improvements in the customer delivery experience.">About the Role:">">Enhance customer delivery experience through data-driven insights and scalable solutions.">Build tracking mechanisms and design programmatic...


  • São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro

    Company OverviewWe are Ennismore, a creative hospitality company with a global collective of entrepreneurial and founder-built brands. Our mission is to provide unique experiences that positively impact the world.Salary: £28,000 - £35,000 per annumJob Description:As a Customer Experience Ambassador, you will be part of our Membership Services team,...


  • São Paulo, São Paulo, Brasil Sporty Group Tempo inteiro

    Sporty Group is a leading online platform with a strong presence in Brazil, offering users an exceptional experience. Our commitment to excellence has earned us a top spot in Alexa's list of top websites for the countries we operate in.As Brazil Customer Service Operations Manager, you will be responsible for acting as the main point of contact in Brazil for...


  • São Paulo, São Paulo, Brasil Zendesk Tempo inteiro

    Job SummaryWe are seeking a highly skilled Customer Experience Strategist to join our team. As a key member of our organization, you will be responsible for leading high-value service engagements and creating solid project plans aligned with business and technical requirements.ResponsibilitiesConduct high-value service engagements, ensuring deliverables are...


  • São Paulo, São Paulo, Brasil Catho Online Ltda. - BR - Manager Tempo inteiro

    About the RoleWe are seeking a seasoned Account Manager to join our dynamic Marketplace team in Sao Paulo, Brazil. As an Account Manager, you will play a crucial role in promoting and driving adoption of Fulfillment by Amazon (FBA) services, enhancing the customer experience, and educating sellers on Sponsored Ads solutions.Your primary focus will be on...


  • São Paulo, São Paulo, Brasil Catho Online Ltda. - BR - Manager Tempo inteiro

    About the RoleWe are seeking a Product Marketing Manager to drive customer engagement and market strategy for In-Cosmetics Latin America. As a key member of our team, you will lead initiatives to position our events as the number one choice in the market.Key Responsibilities:Customer Champion: Develop in-depth industry and market knowledge to represent the...


  • São Paulo, São Paulo, Brasil Citibank Tempo inteiro

    Job SummaryCitibank is seeking a seasoned High-Value Transaction Manager to lead the negotiation and implementation of high-stakes transactions within our Agency & Trust Team. This senior-level position requires expertise in fiduciary and syndicated loans products, as well as exceptional business engagement skills to drive client satisfaction.About the...


  • São Paulo, São Paulo, Brasil Rosewood Hotel Group Tempo inteiro

    Overview:We are seeking a highly skilled and experienced Customer Experience Coordinator to join our team at Rosewood Hotel Group. In this role, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is nothing short of extraordinary.About the Role:This is a full-time permanent position that requires a high level...

  • Experience Manager

    Há 1 mês


    São Paulo, São Paulo, Brasil Uber Tempo inteiro

    About the RoleThe Experience Manager is responsible for ensuring every aspect of our customer support processes are designed with our customers' needs in mind. He or she will create strategies for refunds and appeasements, defect reduction, and experiential improvements to enhance the overall customer journey.Key Responsibilities:Develop and implement...


  • São Paulo, São Paulo, Brasil buscojobs Brasil Tempo inteiro

    Buscojobs Brasil is an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.We strive to deliver the best delivery experience solutions to delight our customers. This role contributes to driving impactful improvements during this journey, leveraging data-driven insights, and proposing scalable solutions...