Senior Practice Operations Director

Há 7 dias


Belém, Pará, Brasil St. Luke'S University Health Network Tempo inteiro
Job Summary

St. Luke's University Health Network is seeking a highly skilled and experienced Senior Practice Operations Manager to lead and manage the operations of assigned pulmonary practices. The ideal candidate will have a strong background in medical practice management, excellent leadership and communication skills, and a passion for delivering exceptional patient care.

Key Responsibilities
  • Lead and manage the operations of assigned pulmonary practices to ensure successful practice operations, effective execution of operational workflows, and a patient experience consistent with SLPG standards.
  • Perform all leadership and managerial functions across the employee life cycle for direct reports, including hiring, onboarding, performance management, coaching, and development.
  • Ensure operational readiness for clinical and administrative operations, including developing employee schedules, maintaining supply inventory, office equipment, and furnishings, and facilitating daily huddles.
  • Manage practice operations, workflow execution, employee collaboration, and overall patient experience, partnering with other organizational functions to coordinate and facilitate effective practice operations.
  • Serve as a point of escalation and address critical operational, technological, patient, and personnel issues.
  • Achieve expected practice financial performance through judicious expense management, efficient resource utilization, volume growth, and execution of expected financial management best practices.
  • Utilize organizational tools to monitor practice performance, identify opportunities for improvement, and develop/implement improvement strategies via a multidisciplinary, team-based approach.
Requirements
  • Bachelor's Degree in health or business administration and minimum three years of office management experience, including one year in a healthcare organization.
  • Master's Degree in health or business administration and minimum one year of office management experience, including one year in a healthcare organization.
  • Competencies required for this job include strong business acumen, skilled communication, leadership presence, quality focus, and patient and customer service focus.
  • Medical practice management experience in key areas, including business operations, financial management, human resource management, information management, organizational governance, patient care systems, risk management, and quality management.
  • Strong direct performance management, tact, and financial acumen.
  • Basic knowledge of CLIA, HIPAA, NCQA, and OSHA medical office regulations.


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