Tech Support Specialist

Há 19 horas


Rio de Janeiro, Rio de Janeiro, Brasil Pranam Recruiters Tempo inteiro
Job Title: Tech/System Support Executive

Location: Mansarovar, Jaipur

Salary: Up to?29,000 per month

Role Overview:

We are seeking a dedicated and skilled Tech Support/System Support Executive to provide technical assistance to customers experiencing issues with their computer systems. This role involves troubleshooting and resolving problems related to Windows operating systems, login difficulties, and other system-related concerns.

Key Responsibilities:

  • Provide technical support to customers via phone, email, or chat.
  • Troubleshoot Windows blue screen errors, login difficulties, and other system-related problems.
  • Guide customers through problem-solving processes and escalate unresolved issues to internal teams when necessary.
  • Keep records of customer interactions, issues, and solutions provided.
  • Assist with installation, configuration, and maintenance of computer systems.
  • Stay updated with the latest system updates and security protocols.
  • Follow up with customers to ensure their systems are fully functional after troubleshooting.

Qualifications and Skills:

  • Proven experience as a Technical Support or System Support Executive or similar role.
  • In-depth knowledge of Windows operating systems and troubleshooting techniques.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent communication and problem-solving skills.
  • Patience and ability to work under pressure to handle technical issues effectively.
  • A technical certification (e.g., CompTIA A+, Microsoft Certified IT Professional) is a plus.

What We Offer:

  • Opportunities for professional development.
  • Friendly and supportive work environment.

Interview Mode: Ops Round


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