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Customer Success Specialist, Mid Market
Há 1 mês
**Supporting Customers in the Education, M&E and Tech&Telco Sectors**
As a key member of the Meta team, you will be responsible for delivering exceptional customer support and consultative services to our Education, M&E and Tech&Telco advertising clients. Your expertise will help us to provide tailored solutions and strategic guidance to meet their needs and drive business growth.
**Key Responsibilities**:
- Provide proactive and reactive support to clients via various channels, including phone, in-person meetings, and video conferences.
- Collaborate with cross-functional teams, including sales, marketing, and product, to develop and execute strategic programs that drive business growth.
- Analyze data to identify trends and opportunities, and develop initiatives to improve customer experience and drive revenue growth.
- Work closely with clients to understand their needs and develop solutions that meet their strategic goals.
**Requirements**:
- 5+ years of experience in media sales and support, with a strong background in the Education, M&E or Tech&Telco industry.
- Ability to think strategically and provide high-level guidance on product strategy and vision.
- Excellent communication and interpersonal skills, with the ability to engage with clients at all levels.
- Passion for delivering world-class customer service and driving business growth.
**About Meta**: Meta is a technology company that builds products to help people connect, find communities and grow businesses. We're committed to creating a platform that enables people to build a community and grow a business beyond the constraints of screens, distance, and physics.
