Strategic Customer Success Leader for Latin America

Há 7 dias


São Paulo, São Paulo, Brasil MongoDB Tempo inteiro

MongoDB empowers innovators to transform industries by unleashing the power of software and data. We enable organizations to build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is a globally distributed, multi-cloud database available in over 115 regions across AWS, Google Cloud, and Microsoft Azure. This enables customers to build and run applications anywhere—on premises or across cloud providers.

As a Senior Customer Success Manager in São Paulo, you will be a strategic advisor to your customer, providing guidance on MongoDB best practices and their overall technology strategy. You will also collect feedback and identify roadblocks from customers to inform internal teams, including Product, Professional Services, and Leadership, on how MongoDB can build a stronger product and go-to-market organization.

To succeed in this role, you should have:

  • A minimum of 7 years of experience working in Customer Success, Account Management, Client Services, or a similarly customer-centric role.
  • A background and passion for advocating on behalf of your customers – this role should act as an extension of our customers' team within MongoDB.
  • A mind for technology – we'll teach you about MongoDB and databases, but our customers and product are inherently technical, and you should have an aptitude and curiosity to learn about those concepts.
  • The ability to act with a high level of autonomy, taking full ownership of your customer portfolio and making key decisions to drive effective customer outcomes.
  • An entrepreneurial mindset, being required to both deviate from established procedures and build entirely new processes or practices to ensure we best serve this customer segment.
  • A team player and passion for collaboration, working closely with Sales, Professional Services, Tech Services, and the broader MDB ecosystem.

This role offers a competitive salary of $120,000 - $180,000 per year, depending on experience, plus benefits such as health insurance, retirement plans, and paid time off.

In addition to the salary, MongoDB offers a range of benefits to support employees' wellbeing and personal growth, including employee affinity groups, fertility assistance, and a generous parental leave policy. As a valued member of our team, you will also receive training and development opportunities to help you grow professionally and personally.

We are looking for a candidate who is based in São Paulo and can thrive in a hybrid working model. If you are passionate about technology and customer success, and have the skills and experience required for this role, please apply.



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