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Technical Customer Support Specialist

2 meses atrás


São Paulo, São Paulo, Brasil CloudWalk Tempo inteiro

Welcome to CloudWalk:

At CloudWalk, we are proud to be one of the fastest growing fintech companies globally. With a strong team and a robust customer base, we are redefining the landscape of financial technology.

Your Role:

As a vital member of our support team, you will serve as the primary contact for our customers, addressing their inquiries and resolving issues with precision. Your goal is to provide top-notch service, transforming challenges into successful outcomes.

Key Responsibilities:
  • Assist customers via various communication channels, delivering exceptional support and solutions.
  • Investigate and troubleshoot technical issues, ensuring timely resolutions.
  • Offer alternative solutions to enhance customer satisfaction and retention.
  • Conduct follow-ups and manage callbacks to guarantee a positive customer experience.
Qualifications for Success:
  • Outstanding communication abilities, capable of engaging with customers effectively.
  • A strong commitment to delivering remarkable customer experiences.
  • Analytical thinking and adept problem-solving skills.
  • A proactive approach, taking ownership of each customer interaction.
  • Attention to detail and a passion for continuous learning and improvement.
  • Fluency in Portuguese and upper-intermediate English for internal collaboration.
  • Basic understanding of prompt engineering and AI technologies.
  • Foundational knowledge of SQL.
Preferred Skills:
  • Familiarity with programming languages such as Ruby or Python.
  • Enthusiasm for technology and its potential to enhance customer interactions.
What We Provide:
  • An opportunity for professional growth in a supportive and dynamic setting.
  • A fully remote work environment that values collaboration and innovation.

At CloudWalk, we are committed to fostering an inclusive workplace where every individual can thrive, regardless of their background.