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Welcome to CloudWalk:
At CloudWalk, we are proud to be one of the fastest growing fintech companies globally. With a strong team and a robust customer base, we are redefining the landscape of financial technology.
Your Role:
As a vital member of our support team, you will serve as the primary contact for our customers, addressing their inquiries and resolving issues with precision. Your goal is to provide top-notch service, transforming challenges into successful outcomes.
Key Responsibilities:- Assist customers via various communication channels, delivering exceptional support and solutions.
- Investigate and troubleshoot technical issues, ensuring timely resolutions.
- Offer alternative solutions to enhance customer satisfaction and retention.
- Conduct follow-ups and manage callbacks to guarantee a positive customer experience.
- Outstanding communication abilities, capable of engaging with customers effectively.
- A strong commitment to delivering remarkable customer experiences.
- Analytical thinking and adept problem-solving skills.
- A proactive approach, taking ownership of each customer interaction.
- Attention to detail and a passion for continuous learning and improvement.
- Fluency in Portuguese and upper-intermediate English for internal collaboration.
- Basic understanding of prompt engineering and AI technologies.
- Foundational knowledge of SQL.
- Familiarity with programming languages such as Ruby or Python.
- Enthusiasm for technology and its potential to enhance customer interactions.
- An opportunity for professional growth in a supportive and dynamic setting.
- A fully remote work environment that values collaboration and innovation.
At CloudWalk, we are committed to fostering an inclusive workplace where every individual can thrive, regardless of their background.