Information Technology Manager

OverviewLedn is a global financial services company focused on digital assets.We are seeking an experienced Manager of IT to join the Cybersecurity/IT Engineering team as a full-time role.The ideal candidate supports end users, manages endpoints, automates identity and access management, and administers cloud-based IT systems and tools.The role emphasizes automation, scripting, and infrastructure as code, while also helping end users who need assistance.You will report to the Director of IT.ResponsibilitiesBe customer-facing and act as the first line of IT support via channels such as Slack, Jira, etc.; own the support experience for employees.Troubleshoot macOS in an enterprise environment and perform terminal-based support.Procure and deliver technology equipment; own onboarding and retrieval of tech for new and departing employees.Design, test, build, document programs and policies, and contribute improvements to existing knowledge bases.Support and manage SaaS applications (Google Workspace, Slack, Jamf Pro, Jamf Protect, Jamf Connect, Okta, Jira, etc.).Manage Mac endpoint and mobile device management tools (MDM/EMM, Jamf, etc.).Own and improve IDP and SSO tools (GSuite, Okta, etc.).Document solutions, craft help articles, and automate routine tasks.Manage, respond to, and resolve critical incidents as needed through to completion.Prioritize help desk tickets and work on projects in sprints; document work in Jira and apply agile practices.Set and align personal objectives and key results with team and company goals.What You Bring To Ledn7+ years in SaaS systems administration (Jamf Pro, Google Workspace, Okta, Slack, Jira, Netsuite).Ability to create automations using bash, zsh, Python, etc.Experience with open source tools (Nudge, CIS Benchmark scripts, SplashBuddy, Munki, etc.).Ability to integrate SSO into Okta and create workflows in Okta; API integration experience.Remote support experience across multiple countries/time zones; familiarity with hardware shipping and customs.Strong written and verbal communication skills; ability to convey complex concepts clearly and empathetically.Security mindset, basic understanding of PGP, networking fundamentals (TCP/IP, DNS, DHCP, VLANs, routing/switching), and OSI model troubleshooting.Self-management with the ability to scope projects, priorities, and coordinate across teams; strong organizational skills.Comfort with ambiguity and making decisions with incomplete data.Nice To HavesSome familiarity with AWS; not required to have certifications.Experience with GAM and command-line automation.Jamf, Okta, and Google Workspace certifications.Culture FitLeads who thrive in a startup/tech environment, embodying Ledn's values: progress, integrity, ownership, and empathy.Builder's mindset, collaborative across functions and cultures, with empathy and clarity.Demonstrates integrity and accountability, including handling confidential information across diverse contexts.Experience working in a remote environment.A Taste Of What We ProvideGrowth opportunities within Ledn as a leading digital asset company.Comprehensive total rewards package starting on day one.Competitive PTO and equity ownership through company shares.Remote work flexibility for up to 180 days per year (subject to restrictions).A purpose-driven career with barriers removed so you can do your best work.Equal opportunity employer; Ledn values inclusivity and diversity.Accommodation requests can be emailed through the recruitment process and will be handled confidentially.Working EnvironmentLedn is a truly global, remote-first team with members across North America, Latin America, South Africa, and Europe.NoteDue to the high volume of applications, only qualified applicants will be contacted.Shortlisted candidates may be asked to submit a short video response and public social media activity related to the role.We do not work with agencies or recruiters, and we are not responsible for fees related to unsolicited resumes.Location notes and additional postings:Vespasiano, Minas Gerais, BrazilLagoa Santa, Minas Gerais, BrazilSete Lagoas, Minas Gerais, BrazilContagem, Minas Gerais, BrazilNova Lima, Minas Gerais, BrazilOther postings: Director of Digital Workplace Technology Services; Software Engineering Manager - Container and Virtualisation Infrastructure; Project Manager - Ubuntu Embedded Systems; Freelance Developer Consultant (Kotlin) - AI Trainer.#J-*****-Ljbffr