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The companyBorn to lead a new era of luxury mobility, ROLZO creates flawless travel experiences with extraordinary service. Be it an airport transfer, a chauffeur by the hour, VIP Meet & Greet or a unique car rental — ROLZO provides flexible access to an unmatched vehicle range and booking options in more than 100 countries, 500 cities, and 1,000 airports.The roleAs a Customer Success Manager, you will help new or inactive users become active users and build long-term relationships with them by providing them with the resources needed to use ROLZO to its full potential.Key ResponsibilitiesOnboarding of new users and reactivation of inactive users via various channels (cold calls, emails, LinkedIn, SMS)Collaboration with Account Managers to transition onboarded users or accounts.Assessment of the revenue potential of newly onboarded users with Account Managers.Maintenance and update of the CRM with daily user interactions and relevant data..Review of weekly and monthly users conversion rates and associated analysisRecommendation on how to adjust strategies based on insights and performance.RequirementsExperience in as a customer success manager in the travel or luxury industry for 2+ years handling international clients.Ability to communicate effectively with high-end clients both verbally and in writing – fluent English is a MUST. Spanish as a third language is a plus.Strong attention to detail combined with good business judgmentComfortable with technologyExcellent, clear, and effective verbal and written communication skillsExperience in a collaborative and transparent environmentHigh level of intuition to anticipate and exceed client needsEmployment typeFull-time40 hours per week, Monday to FridayWorking location: RemoteStart date: Immediately
