Senior Accounts Receivable Manager for Amazon Web Services Brazil

Há 1 mês


São Paulo, São Paulo, Brasil Amazon Aws Services Brazil Ltd Tempo inteiro

Job Summary

We are seeking an experienced and hands-on Senior Accounts Receivable Manager to lead our collections efforts for Amazon Web Services (AWS) Brazil. The successful candidate will be responsible for directly managing the team in São Paulo - Brazil, as well as working closely with the Support Center team in Costa Rica.

Key Responsibilities

  • Perform autonomously, initiate and manage complex, departmental and/or cross-company work.
  • Manage process workload and establish priorities.
  • Set and improve policies and procedures, maintaining full compliance, implementing best practices.
  • Call and meet with customers as required.
  • Play a significant role in career development of the team.
  • Drive execution of vision and goals for the team.

Business Responsibilities

  • Set up process priorities and align with overall organization priorities.
  • Drive organization's strategy around customer experience. Continually look at improvement in metrics, SLA by process improvement, automation.
  • Explore upstream/downstream improvement opportunities by working with business partners and stakeholders.
  • Partner with the business and IT to scope and implement new technology functionality & enhance existing processes and solutions.
  • Build and maintain operations' performance metrics and continually raise the bar.
  • Evaluate and communicate accounts receivable controllership risks with the Finance Operations, assessing the adequacy of existing controls and implementing new controls as needed.
  • Operationalize policies, documentation and implementation, and procedural compliance with the Sarbanes-Oxley Act.

Requirements

  • Strong analytical skills and ability to evaluate business processes.
  • Experience with complex problem solving using Lean/Six Sigma techniques desired.
  • Proven project management ability that shows how to organize, find solutions, and follow through to a successful conclusion.


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