Customer Experience Specialist

3 semanas atrás


São Paulo, São Paulo, Brasil Blueground Tempo inteiro

At Blueground, we strive to create a home-away-from-home experience for our guests. As a Customer Experience Analyst, you will play a vital role in ensuring that our guests have an exceptional stay in one of our 15,000 homes across 32 cities worldwide.

We're not just looking for anyone – we need someone who is passionate about delivering outstanding customer service and has the skills to resolve complex issues. If you're a problem-solver with excellent communication skills and a strong attention to detail, we'd love to hear from you.

About the Role

  • You will be responsible for tracking customers' orders, evaluating services performed by internal and external collaborators, and providing analytical insights to improve our processes.
  • You will also work closely with our team to identify the root cause of customer support issues and develop solutions to enhance their experience.
  • In this role, you will have the opportunity to grow professionally and make a real impact on our business.

What We Offer

  • An estimated salary range of R$80,000 - R$120,000 per year, depending on experience.
  • A comprehensive benefits package, including meal and transportation vouchers, health care, and more.
  • The opportunity to work with a dynamic and growing company that values its employees.
  • A chance to develop your skills and advance your career in a fast-paced industry.

Requirements

  • A Bachelor's Degree in a relevant field.
  • Advanced English language skills.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Knowledge of Microsoft Office and ability to learn new software quickly.

Working at Blueground

We believe that our employees are our greatest asset, and we offer a range of benefits and perks to show our appreciation. From flexible holidays to a gym benefit, we want to make sure that our employees feel valued and supported.



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