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Assistant Hotel Manager

2 meses atrás

São Paulo, São Paulo, Brasil Accor Hotels Tempo inteiro
Job Summary

We are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at Accor Hotels. As a key member of our housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and service delivery in our hotel.

Key Responsibilities
  1. Leadership and Team Management: Provide guidance and support to housekeeping staff to ensure they are equipped to deliver exceptional service and maintain the highest standards of cleanliness.
  2. Quality Assurance: Conduct regular inspections to ensure that all areas of the hotel meet our high standards of cleanliness and presentation.
  3. Staff Development: Identify training needs and develop training programs to enhance the skills and knowledge of housekeeping staff.
  4. Operational Efficiency: Analyze and improve housekeeping processes to increase efficiency and reduce costs.
  5. Customer Service: Ensure that all guests receive a warm and welcoming experience, and that any issues or concerns are addressed promptly and professionally.
  6. Communication: Maintain effective communication with other departments, including front office, food and beverage, and maintenance, to ensure seamless service delivery.
  7. Problem-Solving: Identify and resolve any issues or concerns that may arise, and implement solutions to prevent similar problems from occurring in the future.
Requirements
  1. Experience: Minimum of two years' experience in a housekeeping management role, preferably in a hotel or hospitality environment.
  2. Skills: Excellent leadership and communication skills, with the ability to motivate and inspire a team. Strong problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  3. Qualifications: Diploma in Hotel Management or a related field, or equivalent experience.
  4. Language: Fluency in English, with the ability to communicate effectively with guests and colleagues.