SAP SuccessFactors HCM iXp Technical Support Specialist

Há 6 dias


São Leopoldo, Rio Grande do Sul, Brasil SAP Tempo inteiro
Job Summary

We are seeking a highly motivated and detail-oriented individual to join our team as a SAP SuccessFactors HCM iXp Technical Support Specialist. As a key member of our support team, you will be responsible for monitoring critical support incidents, performing initial reviews, and maintaining SLAs adherence.

Key Responsibilities
  • Monitor and analyze critical support incidents to ensure timely resolution
  • Perform initial reviews of support incidents to identify root causes and provide recommendations for resolution
  • Maintain SLAs adherence by working closely with internal stakeholders and external customers
  • Participate in local and global projects to drive process improvements and customer satisfaction
  • Maintain high customer satisfaction in all customer interactions through effective communication and problem-solving skills
Requirements
  • Fluent English (oral and written) for global communication with customers and colleagues
  • Strong customer focus and communication skills (oral/written)
  • Team player with a collaborative mindset and ability to contribute to a positive work environment
  • Preferred technical knowledge: Cloud Computing environments (API, SaaS, SAML), Business Processes, ERP systems, Object Oriented programming languages, and payroll processes
About SAP

SAP is a global leader in enterprise software and software-related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.



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