Head of Customer Success

2 semanas atrás


Barueri, Brasil ECCOX SOFTWARE S.A. Tempo inteiro

**Descrição da Vaga**:

- Responsável por liderar e gerenciar a área de Costumer Success (Onboarding/Ongoing de Software e Suporte Técnico aos clientes), garantindo crescimento, satisfação e retenção dos clientes.\t\t\t\t\t\t\t\t\t
- Evoluir, implementar e gerenciar as tarefas e responsabilidades da área, com foco nas metas estratégicas;\t
- Fazer documentações a nível estratégico e gerencial para os clientes e para o board da Eccox (apresentações, proposta técnica, dashboards, cronogramas, mapas de riscos, status report, planos de projetos, propostas de alteração de escopo, etc.)\t\t\t\t\t\t\t\t\t
- Fazer apresentações das soluções, produtos e serviços da Eccox e parceiros;\t\t\t\t\t\t\t\t\t
- Participar e ser um dos principais players na prova de conceito dos softwares Eccox em clientes, a nível nacional e internacional;\t\t\t\t\t\t\t\t\t
- Gerenciar as rentabilidades dos contratos e backlog das atividades da área (incidentes, melhorias, mudanças, crises, suporte 24x7, etc.)\t\t\t\t\t\t\t\t\t
- Participar de conferências nacionais e internacionais, ministrando workshops/webinar e produzindo artigos técnicos;\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t

**Conhecimentos obrigatórios**:

- Fluência em Inglês;\t\t\t\t\t\t\t\t\t
- Domínio Pacote Office;\t\t\t\t\t\t\t\t\t
- Domínio das Técnicas de Apresentação e Vendas;\t\t\t\t\t\t\t\t\t
- Conhecimento técnico avançado na Alta plataforma (IBM Z - Mainframe);
- Experiência em gestão de projetos de transformação digital e DevOps;
- Dominio das técnicas de liderança e gestão de pessoas;\t\t\t\t\t\t\t\t\t
- Experiência em suporte técnico de software da plataforma mainframe.\t\t\t\t\t\t\t\t\t\t

**Conhecimentos desejáveis**:

- Espanhol Intermediário

**Benefícios**:

- Assistência Médica;
- Assistência Odontológica;
- Auxílio Alimentação (VA e VR)
- Auxilio Creche;
- Seguro de vida;
- Convênio com academias;
- Parcerias educacionais;
- Entre outros



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