Sales Development Director

2 semanas atrás

São Paulo, São Paulo, Brasil LatamCent Tempo inteiro

Growth Era is a leading growth enablement company with a strong focus on generating high-quality sales meetings for organizations across the globe. Our company’s unique business model offers a full-scale multichannel outreach Sales Development Department to its clients at a fraction of the cost of building and managing this function in-house.



Our Sales Development Department provides targeted strategies to increase win rates accelerate sales cycles and deliver faster revenue growth, making us a trusted partner in the success of our clients' businesses. Our approach is centered around delivering exceptional results, fostering a culture of learning and high energy, and implementing innovative practices to drive success.



About the Role

Key Responsibilities


  2. Team Leadership

    • Oversee and support a team of SDR Managers, ensuring they have the resources, training, and guidance needed to manage their teams effectively.
    • Oversee and support the Training and Onboarding department responsible for bringing in new SDRs to the company.
    • Foster a culture of excellence, continuous learning, resilience, and high energy within the SDR teams.


  3. Strategic Planning & Process Optimization

    • Develop and implement strategic plans for the SDR department aligning with overall company goals.
    • Plan capacity of SDRs and SDR hiring needs with the Training and Onboarding department.
    • Develop and refine processes to increase efficiency and effectiveness in lead generation, qualification, and sales meeting conversion.


  4. Performance Monitoring

    • Track and analyze key performance indicators (KPIs) for SDR teams.
    • Ensure SDR teams meet client requirements and deliver high-quality meetings.
    • Track and analyze performance improvement plans (PIP) for SDR teams.
    • Track and analyze coaching plans for SDR teams.
    • Follow the performance of SDR Managers on a weekly and monthly level.
    • Use data-driven insights to identify areas for improvement and implement strategies to enhance performance.
    • Implement quality assurance measures to ensure consistent and high-quality outreach efforts.


  5. Reporting

    • Provide regular reports to senior management on Sales Development Department performance, including successes, challenges, and areas for improvement.
    • Use data to support decision-making and strategic adjustments.


  6. Problem Resolution

    • Address and resolve any issues that arise within the SDR teams.
    • Act as a point of escalation for complex problems and client/leadership concerns.


  7. Collaboration

    • Work closely with other departments, such as Client Success and Sales Operations, to ensure a cohesive approach to lead generation and meeting conversion.
    • Facilitate effective communication and collaboration across teams.


  8. Innovation

    • Stay updated with industry trends, emerging technologies, and best practices.
    • Implement new tools, techniques, and methodologies to enhance the SDR function.


  9. Client Retention and Satisfaction

    • Ensure high levels of client satisfaction by delivering on promises and exceeding expectations.
    • Focus on client retention through excellent service and relationship management.




Requirements

To be successful in this role, you will need:




  • Minimum of 3 years of experience managing SDR teams.
  • Experience in leadership roles, including overseeing managers and cross-departmental teams.
  • Strong analytical skills with the ability to track and assess KPIs, coaching plans, and performance improvement plans.
  • Excellent communication skills, both written and verbal, with the ability to collaborate effectively across multiple departments.
  • Experience in preparing and delivering reports on team performance, successes, and areas for improvement to senior leadership.
  • Familiarity with sales development tools, CRM systems, and sales engagement platforms.
  • In-depth knowledge of industry trends, emerging technologies, and best practices in sales development.

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