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Assistant Guest Service Manager
2 meses atrás
We are seeking a highly skilled and experienced Assistant Guest Service Manager to join our team at Accor Hotels. As a key member of our hospitality team, you will be responsible for ensuring that all guests receive a warm, friendly, and memorable welcome.
Key Responsibilities- Guest Services: Assist the Hospitality and Guest Services Manager with the smooth operation of the accommodation and guest service functions.
- Guest Enquiries and Complaints: Ensure that all guest enquiries and complaints are dealt with in a friendly and professional manner, ensuring guest satisfaction at all times.
- Booking and Check-In/Check-Out: Deal with guest bookings, check in and check out, and provide standard reports to other departments as required.
- Availability and Promotions: Keep up to date with availability, promotions, and pricing in order to provide advice to guests as necessary and maximise sales opportunities.
- Guest Itineraries: Assist with the co-ordination of guest itineraries including liaising with external service providers and venues.
- Account Settlement: Process settlement of guests' accounts and ensure that appropriate payment methods are adhered to.
- Facilities Promotion: Promote Trump International Golf Links' facilities and conduct accommodation and facilities tours for potential guests.
- Front of House Maintenance: Ensure that the front of house and guest areas are well maintained at all times.
- Additional Duties: As required, assist with the co-ordination and delivery of dining, events, and food & beverage service.
- Previous Experience: Previous experience within the hotel, leisure, or hospitality industry (preferably within a luxury four-star property would be a distinct advantage).
- Personal Presentation: High standard of personal presentation.
- Communication Skills: Excellent communication and interpersonal skills with a confident and outgoing personality and an ability to interact with people at all levels.
- Problem Solving: Ability to take initiative and a practical approach to problem solving.
- Guest Service: Passion for delivering exceptional guest service.
- Teamwork: Courteous and pleasant attitude towards guests and colleagues.
- Pressure Management: Ability to work as part of a team and work under pressure and juggle competing priorities in a busy, fast-paced, and challenging environment with minimum supervision.
